Terms and Conditions

Welcome to Cleaning As Aussies. These terms and conditions outline the rules and regulations for the use of CAOZS's services. By accessing our services, we assume you accept these terms and conditions. Do not continue to use CAOZS's services if you do not agree to all of the terms and conditions stated on this page.

Service Provision

We offer three primary types of cleaning services:

Our services span across various businesses including educational institutions, shopping centers, healthcare facilities, construction sites, nightclubs, restaurants, pubs, houses, buildings, real estate contracts, and more.

Payment

Our company provides various services, and different services have distinct payment methods and policies. The best approach to discuss payment agreements and contracts is directly through email or other communication methods after our financial team finalizes the contract and payment details. You will receive a follow-up regarding pricing and agreement as soon as possible after contacting our customer service or sales team.

Cancellation and Rescheduling

To cancel or reschedule, customers need to get in touch with our customer service. There are no cancellation fees if filed 2 business days prior to the service for one-time cleaning. Charges may apply if we have already dispatched our equipment or if we have already scheduled our staff for the job. For contract cleaning and custom cleaning, the terms depend on the agreement we have with the client.

Liability and Disclaimers

We strive to provide the best services to our clients. In the event of damages or unsatisfactory services, we will take necessary actions to rectify the situation based on the circumstances.

User Conduct

Depending on the type of service agreed upon, we will provide specific guidelines to our clients to prepare for the service.

Dispute Resolution

We value the feedback of our customers. In case of any disputes or complaints, we will engage with the customer to find a solution that benefits both parties. We are committed to ensuring smooth service delivery and customer satisfaction.